FAQ

Frequently Asked Questions

Orders

How do I place an order?

-Simply choose your products, add them to your cart, and checkout securely through our website.

Can I change or cancel my order?

Orders are processed quickly to ensure fast shipping. Because of this, changes or cancellations are not guaranteed. Please contact us immediately at **[your email]** and we’ll do our best to help.

I didn’t receive a confirmation email. What should I do?

Check your spam or promotions folder first. If you still don’t see it, email us and we’ll resend your confirmation.

Shipping

How long does shipping take?

Orders are processed within 2–5 business days.

After shipping:

Domestic delivery: 3–7 business days

International delivery: 7–14+ business days

How do I track my order?

You’ll receive a tracking number by email once your order ships.

My tracking says delivered but I didn’t receive it.

Please check with neighbors or your local carrier first. Once packages are marked delivered, we are not responsible for lost or stolen items, but we’re happy to help guide you through next steps.

Do you ship internationally?

Yes, we ship worldwide. Shipping times and customs fees vary by country.

Products

How long does the hair last?

With proper care, our hair can last 2-5 years.

Can the hair be dyed or bleached?

Yes. Our hair can be colored. We recommend professional coloring for best results.

Does the hair shed or tangle?

Our hair is high quality with minimal shedding and tangling when properly maintained.

How many bundles do I need?

2–3 bundles for shorter lengths or a natural look

3–4 bundles for longer or fuller styles

4+ bundles for extra volume or glam looks

Can I reuse the hair?

Yes. With proper care and storage, the hair can be reused multiple times.

Is the hair beginner-friendly?

Yes. Our products are designed to be easy to install, style, and maintain.

Returns & Exchanges

Can I return my order?

Due to the hygienic nature of hair products, all sales are final. We do not accept returns or exchanges on opened or used items.

What if my item is damaged or incorrect?

Care & Maintenance

How do I care for my hair?

Use sulfate-free products, moisturize regularly, and store properly when not in use. Proper care helps extend the life of your hair.

Do I need a professional install?

Professional installation is recommended for the best look and longevity.

Payments

What payment methods do you accept?

We accept all major credit/debit cards and secure checkout options available at checkout.

Is my payment information safe?

Yes. All payments are processed securely through trusted providers. We do not store your payment information.

Contact

How can I reach you?

Email us anytime at **[your email]**.

We typically respond within 24–48 business hours.