Shipping policy

Shipping Policy

Thank you for shopping with Alure Hair Collection. We’re excited for you to receive your order and experience your new hair.

Processing Time

All orders are processed within **2–5 business days** (not including weekends or holidays).

Processing time includes:

* order verification

* packaging

* quality checks

* preparation for shipment

You will receive a confirmation email once your order has been shipped.

Shipping Time

After your order has been processed, estimated delivery times are:

**Domestic (U.S.):** 3–7 business days

**International:** 7–14+ business days (varies by location)

Shipping times are estimates and may vary due to carrier delays, weather, or holidays.

Shipping Address

Customers are responsible for entering the correct shipping address at checkout.

We are not responsible for:

* incorrect addresses

* missing apartment numbers

* returned packages due to address errors

If a package is returned to us, additional shipping fees may apply to reship your order.

---

Lost or Delayed Packages

Once your package has been handed to the shipping carrier, we are not responsible for delays or lost packages.

If your package is marked delivered but cannot be located, please:

1. Check with neighbors or household members

2. Contact the shipping carrier directly

3. File a claim with the carrier if needed

We will do our best to assist you, but we cannot guarantee replacements for carrier issues.

Questions

If you have any questions about your order, please contact us at:

We’re happy to help and appreciate your support.